* Making Sense of Customer Feedback
Please look at some of the negative reviews for this product:
In one page or less, I’d like you to choose 3 reviews for this product. For each review, please:
1- Cut and paste the rating and the content into a word doc
2- Identify the core complaint(s) being made (e.g., quality of material, price, lack of instructions for assembly, shipping, etc.)
3- Tell me which departments/teams would need to be notified about this issue, and what might be done to fix it in the future
4- Tell me what methods you’d use to analyze customer feedback in 6 months to understand whether or not these issues were fixed.